Hey Color: Help

FUNCTIONALITY

You cannot sync your works on Hey Color at the moment. But good news – we are already working on the sync feature. It’s coming out shortly – please stay tuned.

There are 2 ways how you can save images:
1. Color the last fragment of the image >>> tap Skip >>> you will see the Finish screen with 3 options: Explore, Share, Save. If you tap on Save – you can choose to save either an image or a video to your device gallery.
2. You can also save any finished image from Share option on Explore/My Gallery. Tap on the image >>> tap Share >>> choose Save image.

Sure. Here is how you do it:
1) Go to My Gallery.
2) Tap on any finished image.
3) You will see the image preview & 3 options, one of them is Delete.
4) Tap on it and choose Delete. This will delete the image from the gallery.

We recommend updating to the latest version. If you are still having issues with the app, contact our tech support.
1. Open Settings on the app. ‘i’ button on the Home page >>> More. Tap the option Support & Feedback
2. Tap on the pen icon in the upper left corner.
3. Choose to Proceed and Send Message
4. Send an email, describe your issue in detail but do not delete the tech info.

Please contact our tech support so that we can fix this image. Here’s how you do it:
1. Open Settings on the app. ‘i’ button on the Home page >>> More. Tap the option Support & Feedback
2. Tap on the pen icon in the upper left corner.
3. Choose to Proceed and Send Message
4. Attach the screenshot of the image that has issues.
5. Send an email, please do not delete the tech info.

PURCHASES

If you purchased ‘Remove Ads’ version before, please use the option to restore purchases. Open the app >>> tap on ‘i’ button in the upper left corner of the Explore tab >>> tap More >>> tap Restore Purchases. This will sync your purchase and remove the ads.

Remove Ads’ purchase helps you to get rid of banners and full-screen ads. It does not give you free hints.

The purchase is active on your iPad. All you need to do is to sync it in the app settings.
Open the app >>> tap on ‘i’ button in the upper left corner of the Explore tab >>> tap More >>> tap Restore Purchases.

You can color any image for free on the app. We have no subscriptions or hidden fees.
You may pay to remove banner and pop up ads. This is optional – you can fully enjoy the app without this purchase.

GENERIC ISSUES 

If you have SUBSCRIPTION or PAYMENT related issues, go to Help Hub Main Page

OTHER

Please check if you had a look at all possible solutions for your case in our Help Hub.

If you still did not find the answer, contact us:

  • (if you are using phone or tablet) find and tap the Compose buttonin the upper left corner of your screen to compose a new email. Please do not modify the lines auto included in the email body.
  • (if you are using a computer) tap this link.